General Information:

All orders are shipped F.O.B. - Blairs, VA (USA)

Orders are shipped complete whenever possible.  We do not ship backorders for items out of stock unless they are pre-paid for.

Special Ordered Items will need to be paid for when ordering.

All orders will be shipped by one of the following manners (PREPAID by  VISA, MASTERCARD or DISCOVER.  WE NO LONGER ACCEPT PAYPAL  No credit cards are processed over the internet.  We process after your order has been filled and weighed so we can calculate your shipping charges.  We will send you an email notification of the total charge to your credit card when your order is ready to be shipped.  A NOTE REGARDING EMAIL: If your e-mail provider utilizes a bulk e-mail folder or spam filtering software and you have not received the e-mail, please check your bulk e-mail folder. For AOL & Earthlink users, please check that your settings allow e-mail from our websites. The list of e-mail addresses this site may use to send messages are:
costumejewelrysupplies.com@hughes.net

WE NO LONGER ACCEPT PAYPAL  Our Shopping Cart is set up for VISA, MASTERCARD, DISCOVER, the order form is self explanatory.

When placing your order by phone, we ask that you use our Item# that is listed on our site to avoid any errors,
if not using our shopping cart.

United States Postal Service (hereinafter referred to as USPS) is our preferred shipping method (i.e., Priority, First Class, Express Mail (EMS).  WE WILL NOT SHIP FIRST CLASS INTERNATIONAL.  MORE OFTEN THAN NOT THESE SHIPMENTS ARE LOST.  IF PRIORITY IS NOT AVAILABLE TO YOUR AREA, WE WILL SHIP YOUR ORDER BY EMS.  We ship "Priority" unless otherwise noted.  If your order is small and will ship in a bubble mailer at a lesser postage rate, we will ship your order this method.  If we will be shipping glass, (beads, color magic enamels, crystals, rhinestones etc.) even though a small order, we prefer Priority for your protection from shipping damages.  We can only instruct carriers to deliver your parcel to the shipping address. We are not allowed to instruct the mail carrier to leave parcels on porches, behind fences etc. If you wish the
carrier to do so, just write a note with instructions, sign your name, and leave it where the carrier can find it.
FOR INTERNATIONAL SHIPMENTS:  Due to the recent change (January 4, 2010) in shipping with the USPS, there is no way of tracking your shipment.  We will ship your order in a Flat Rate Priority Box/Envelope (no tracking available, no insurance).  In most cases the charge for this is approx. $12.95 to Canada and $14.95 Everywhere else International.  If it will have to be shipped in a box, we will ship Priority International.  We can add insurance to this shipment.  If you would like your order shipped insured, please request when ordering.  If you want to be able to track your shipment, it will have to be shipped Registered Mail.  This is very expensive.  Priority Flat Rate Envelope is the least expensive shipping available out of the US.
WE RECEIVE MANY EMAILS FOR SHIPPING COST BEFORE PLACING A ORDER.  THERE IS NO WAY FOR US TO KNOW WHAT YOUR SHIPPING WILL BE UNTIL THE ENTIRE ORDER IS PULLED AND PROCESSED.  BECAUSE WE CHARGE ACTUAL SHIPPING CHARGES, IT WOULD BE UNFAIR TO PUT A FLAT AMOUNT OF SHIPPING ON EACH ORDER, WHEN IT FACT IT WILL BE LESS.

SHIPPING, INSURANCE AND DELIVERY CONFIRMATION ARE ADDED TO YOUR ORDER TOTAL AND ARE NOT FREE!

1.  UPS Next Day Air Early AM (most expensive for overnight)
2.  UPS Next Day Air (usually delivered in AM to PM)
3.  UPS Next Day Air Saver (delivered in the late afternoon) (least expensive for overnight)
4.  UPS 2nd Day Air Early AM (most expensive for 2 day delivery)
5.  UPS 2nd Day Air (usually deliver in PM) (lease expensive for 2 day delivery)

WE CHARGE ACTUAL SHIPPING CHARGES for all US Shipments! 

 

WE SHIP WORLDWIDE DAILY!

Orders are shipped within 1 to 7 days after receipt if received during normal hours of operation
(excluding holidays, weekends, etc.).

All orders will include Insurance for customers protection, unless order is shipped out of The United States.  If you do not want insurance, please specify when ordering.  All orders shipped out of the states are shipped without insurance as it is not available unless your order is shipped by USPS  Priority International or EMS Shipping.  If you would prefer insurance, please add this to our comment section of our order form.  All USPS shipments in the US will include Delivery Confirmation so we will be able to track your order once it leaves our facility.  SHIPPING, INSURANCE AND DELIVERY CONFIRMATION ARE ADDED TO YOUR ORDER TOTAL AND ARE NOT FREE. 
All other orders please request "EXPRESS SHIPPING" or "UPS SHIPPING".  There is no way to track your order if it is shipped by Priority, Insured, First Class in the US without Delivery Confirmation.

Please understand....once your order leaves our facility, we have NO CONTROL OVER IT. 
WE HAVE NO CONTROL OVER THE USPS (US GOVERNMENT).
WE HAVE NO CONTROL OVER UPS.

If you feel that your shipment is delayed in arriving, please check with your local post office.
Shipments may need a signature of receipt.  If no one is available to sign for the shipment, the post office will hold it there until someone comes and claims it.  Note:  They do not always leave a slip in your box letting you know that they attempted delivery, so check with your post office.  If a order is insured for over $50.00, the postal service will not leave it without a signature.  If you request your package to be left, it will not have insurance coverage.

OVERSEAS CUSTOMERS - PLEASE CHECK WITH YOUR LOCAL CUSTOMS OFFICE.  MANY TIMES CUSTOMS WILL HOLD THE PACKAGE UNTIL SOMEONE REQUEST INFORMATION ABOUT IT.  IF NOT CLAIMED, IT MAY-OR-MAY-NOT BE RETURNED TO US.  IF RETURNED TO US, WE WILL EMAIL YOU LETTING YOU KNOW THAT IT HAS BEEN RETURNED.  YOU WILL HAVE THE OPTION OF HAVING THE PACKAGE RE-SHIPPED (AT CUSTOMERS EXPENSE), OR HAVE THE ORDER REFUNDED (WITHOUT SHIPPING COST) TO THE ORIGINAL PAYMENT SOURCE.

We can, however, assist you in recovering your lost or damaged shipments.  Both USPS (United States Postal Service) and UPS (United Parcel Service) have guidelines for processing claims.  Again, THESE ARE NOT OUR GUIDELINES!

Please note:  The USPS will not file a claim for a Insured Package for loss until it has been 20 days
from the postmark on the insurance receipt.
 

No items can be returned without contacting Costume Jewelry Supplies in advance for a return authorization #.  This Return Authorization # MUST be written on the package or inside contents or the return will not be honored.  When a return authorization # is given, return must be received at our office within 7 days from the date of the return authorization # given.

Items "ordered in error" must be returned at the customer's expense and subject to a 15% restocking charge.
Items requested to be returned, must be done within a 14 day grace period from "ship date" on invoice.  We will issue a "In House" credit towards future purchases or exchanges. 
AS OF FEBRUARY 1, 2010 WE NO LONGER OFFER REFUNDS!

No "In House Credits" or Exchanges will be honored if return is received 14 days from "ship date" on your invoice and does not have a return authorization # on the package and/or copy of invoice.  Items sent back after the 14 day ship date on your invoice and without a return authorization # will be disposed of and no In House Credit or Exchange is provided.  Postage is to be paid by customer for the return, and reshipment, in the event of a exchange or a shipment returned to us due to incorrect shipping address.  Shipping and handling charge are not refundable.

NOTE:  Glue, Paint, Books, Kits, Mixed Bag Items, Tools or any material that has been altered from it's original state
IS NOT RETURNABLE.

Each order is physically checked prior to shipping.  Any claim of shortage must be reported within three days of receipt of goods.

A Claim should be made to your local USPS office immediately upon receipt "If Insured".  Noticeable carton damage at the time of delivery should be noted on the delivery slip.  Please save original shipping cartons and packing materials for USPS inspection.

Costume Jewelry Supplies should be notified that USPS has been contacted and given the details regarding the breakage so that arrangements can be made to replace the damaged goods.  Items will be replaced or credited at our discretion.

Office hours are 8:00 AM to 6:00 PM (ET) Monday through Thursday (excluding holidays).

For customers that prefer not to place their orders over the internet, your order may be called in Toll Free in the US to (877) 836-0099.  For Customer Service please call (434) 836-0099.  Also for your convenience, we have a 24 hour Fax line.
  Your order can be faxed anytime to (434) 836-4115.

We are always glad to give personal service!

Costume Jewelry Supplies assures top priority service in the handling of orders.  
We will do our best to ship all orders quickly and efficiently. 
Prices are subject to change without prior notice.
Not responsible for typographical errors, or descriptive or technical errors for products listed.